Website Accessibility Statement

Effective date: 6 October 2026  ·  Last updated: 6 October 2026

OSYWIN Healthcare Services Limited is committed to providing a website that is accessible to individuals with disabilities. As a mental health and substance use disorder provider, Osywin recognizes the importance of ensuring that individuals can obtain information about behavioral health services without unnecessary barriers.

1. Our commitment

Osywin strives to make its website accessible and usable for individuals with disabilities, including individuals who use:

• Screen readers;
• Keyboard navigation;
• Magnification technology;
• Voice-control technology;
• Alternative input devices; and
• Other assistive technologies.

Osywin seeks to design and maintain website content consistent with generally recognized accessibility practices and applicable federal and state accessibility requirements. Where practicable, Osywin seeks to align website accessibility practices with the Web Content Accessibility Guidelines (WCAG).

2. Accessible content

Osywin seeks to provide website content in formats that can be accessed by individuals with disabilities. This may include attention to:

• Text alternatives for meaningful images;
• Keyboard accessibility;
• Readable text;
• Appropriate headings;
• Sufficient contrast;
• Accessible forms;
• Descriptive links;
• Captions or transcripts where appropriate;
• Logical navigation; and
• Compatibility with assistive technology.

3. Third-party content

Some portions of the website may contain content, applications, scheduling systems, payment systems, maps, videos, or other technology supplied by third parties. Osywin does not control the accessibility of third-party technology. Where Osywin becomes aware of an accessibility problem involving a third-party service, Osywin will evaluate available alternatives or reasonable accommodations.

4. Requesting an accommodation

Individuals who experience difficulty accessing website information or services may contact Osywin. Requests may include:

• Alternative formats;
• Assistance accessing information;
• Assistance completing a website form;
• Communication assistance; and
• Other reasonable accessibility accommodations.

Requests should be directed to:

Accessibility Coordinator
OSYWIN Healthcare Services Limited
113 Gloucester Blvd, Middletown, DE 19709
Telephone: 302-696-6238
Email: osywinhc@gmail.com

5. Accessibility feedback

Osywin welcomes feedback regarding website accessibility. When submitting feedback, individuals are encouraged to identify:

1. The webpage or service involved;
2. The nature of the accessibility difficulty;
3. The assistive technology being used, if applicable; and
4. The preferred method of response.

Osywin will review accessibility concerns and take reasonable steps to address identified barriers.

6. Non-discrimination

Osywin does not discriminate against qualified individuals with disabilities in the provision of its services. Osywin maintains separate policies and procedures addressing nondiscrimination, reasonable accommodations, accessibility, and patient rights.

7. Alternative access

If website information cannot reasonably be accessed electronically, Osywin may provide information through an alternative communication method when appropriate and reasonably available. Examples may include telephone assistance, accessible electronic formats, written materials, verbal assistance, or other reasonable accommodations.

8. Continuous improvement

Website accessibility is an ongoing process. Osywin will periodically evaluate website accessibility and make reasonable improvements as technology, standards, and applicable requirements evolve.

9. Contact

For accessibility assistance:

Accessibility Coordinator
OSYWIN Healthcare Services Limited
113 Gloucester Blvd, Middletown, DE 19709
Telephone: 302-696-6238
Email: osywinhc@gmail.com