Website Terms of Use

Effective date: 6 October 2026  ·  Last updated: 6 October 2026

1. Acceptance of terms

Welcome to the website of OSYWIN Healthcare Services Limited ("Osywin," "we," "us," or "our"). By accessing, browsing, or using this website, you agree to comply with these Website Terms of Use. If you do not agree with these Terms, you should discontinue use of the website.

2. Purpose of the website

The website is provided for general informational, educational, administrative, and service-access purposes. The website may provide information concerning:

• Mental health services;
• Substance use disorder services;
• Behavioral health services;
• Counseling;
• Recovery services;
• Care coordination;
• Telehealth;
• Community resources;
• Appointment requests;
• Referral information;
• Employment opportunities; and
• Other services offered by Osywin.

3. No medical or clinical advice

Information on this website is provided for general educational and informational purposes. Website content is not a substitute for an individualized evaluation or treatment by a qualified healthcare professional. Nothing on this website should be used to:

• Diagnose a mental health condition;
• Diagnose a substance use disorder;
• Determine medical necessity;
• Start or discontinue medication;
• Change a treatment plan;
• Replace professional counseling;
• Replace an emergency evaluation; or
• Make an urgent medical or psychiatric decision.

4. No patient-clinician relationship through website use

Accessing or using this website does not by itself establish a patient-clinician relationship between Osywin and the website visitor. A clinical relationship is established only through Osywin's applicable intake, assessment, admission, consent, and treatment procedures. Submission of an online inquiry or appointment request does not by itself establish a clinical relationship.

5. Emergencies

6. Appointment requests

Submitting an appointment request does not guarantee that an appointment will be available or that an individual will be accepted for services. An appointment is confirmed only when Osywin provides confirmation through an authorized communication method. Osywin may contact an individual for additional information necessary to evaluate or schedule a requested service.

7. Admission and service eligibility

Services are subject to applicable:

• Clinical assessment;
• Admission criteria;
• Medical necessity requirements;
• Program requirements;
• Staffing availability;
• Licensure requirements;
• Insurance requirements; and
• Applicable federal and Delaware law.

Submission of information through the website does not guarantee admission or treatment.

8. Telehealth

Where telehealth services are offered, additional consent and eligibility requirements may apply. Telehealth services are subject to applicable law and Osywin's clinical policies and procedures.

9. Website content

Osywin attempts to maintain accurate and current information. However, website content may occasionally contain errors, omissions, typographical errors, outdated information, or information that has changed since publication. Osywin reserves the right to modify website content without prior notice.

10. User responsibilities

Users agree not to:

1. Use the website for an unlawful purpose;
2. Attempt to gain unauthorized access;
3. Introduce malware, viruses, or harmful code;
4. Interfere with website operation;
5. Impersonate another person;
6. Submit intentionally false information;
7. Attempt to obtain another person's confidential information;
8. Harass Osywin personnel or other users;
9. Scrape or systematically collect website information without authorization;
10. Circumvent website security measures; or
11. Violate applicable law.

11. Confidential information

Users should not submit another individual's confidential health information through the website. Users should also avoid submitting highly sensitive clinical information through ordinary website forms, email, or text messaging unless Osywin has specifically designated the communication method for that purpose.

12. Privacy

Use of this website is subject to Osywin's Website Privacy Policy. Information constituting PHI or a Part 2 record is subject to the applicable privacy requirements and Osywin's applicable patient privacy notices.

13. Intellectual property

Unless otherwise indicated, content appearing on the website is owned by or licensed to Osywin. This includes text, logos, graphics, photographs, videos, documents, designs, educational materials, trademarks, service marks, and other website materials.

Users may view and print reasonable portions for personal, noncommercial purposes. No user may reproduce, distribute, modify, sell, publish, or commercially exploit website content without written authorization.

14. Trademarks

Osywin's name, logos, service names, and other identifying marks may constitute trademarks or service marks of Osywin or third parties. No license to use such marks is granted through use of this website.

15. Third-party links

The website may contain links to third-party websites or resources. These links are provided for convenience. Osywin does not control third-party websites and does not guarantee the accuracy, security, availability, or privacy practices of third-party websites.

16. Patient testimonials and public reviews

Osywin respects patient confidentiality. Osywin will not intentionally disclose a patient's identity or confidential clinical information through advertising, testimonials, social media, or other public communications without appropriate authorization where required.

Individuals are requested not to post another person's confidential health information on public websites or review platforms. Osywin will handle responses to public reviews consistently with applicable privacy and confidentiality requirements.

17. No guarantee of clinical outcomes

Treatment outcomes vary among individuals. Osywin does not guarantee a particular diagnosis, treatment outcome, recovery outcome, medication response, behavioral outcome, or other clinical result. Treatment decisions are individualized and based on clinical evaluation and professional judgment.

18. Insurance and payment

Information regarding insurance participation, accepted insurance plans, fees, and payment policies may change. Insurance verification does not guarantee that an insurer will pay for services. Patients remain responsible for amounts lawfully due under applicable financial agreements and payer requirements.

19. Disclaimer of warranties

To the maximum extent permitted by law, this website is provided on an "as is" and "as available" basis. Osywin does not warrant that the website will always be available, will be uninterrupted, will be error-free, that website information will always be current, that the website will be free of harmful components, or that the website will meet every user's particular requirements.

20. Limitation of liability

To the maximum extent permitted by applicable law, Osywin will not be responsible for losses arising from a user's use of or inability to use the website or reliance upon general website information. Nothing in these Terms is intended to exclude liability that cannot lawfully be excluded or limited.

21. Indemnification

To the extent permitted by applicable law, a user agrees to indemnify and hold harmless Osywin, its officers, directors, employees, contractors, and agents from claims arising from the user's unlawful or unauthorized use of the website or violation of these Terms.

22. Suspension or termination

Osywin may restrict, suspend, or terminate website access when reasonably necessary to protect website security, protect users, prevent misuse, address security threats, comply with legal requirements, or enforce these Terms.

23. Governing law

These Terms shall be governed by applicable federal law and the laws of the State of Delaware, without regard to conflict-of-law principles, except where federal law controls.

24. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.

25. Changes to terms

Osywin may modify these Terms from time to time. The updated Terms will be posted on the website with a revised "Last Updated" date. Continued use of the website after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by law.

26. Contact information

Questions regarding these Terms should be directed to:

OSYWIN Healthcare Services Limited
113 Gloucester Blvd, Middletown, DE 19709
Telephone: 302-696-6238
Email: osywinhc@gmail.com